At CBum Merch, customer satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn’t right with your order, we’re here to help. This Refund & Return Policy explains our guidelines for returns, exchanges, and refunds.

Returns

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

  • Be unused, unworn, and unwashed

  • Be in its original condition

  • Include all original tags and packaging

  • Be free from damage, stains, or alterations

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Gift cards

  • Digital or downloadable products

  • Clearance or sale items

  • Personalized or custom-made products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Our support team will review your request and provide an appropriate solution as soon as possible.

Refund Process

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was:

  • Damaged

  • Defective

  • Incorrectly shipped

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Exchanges

We gladly offer exchanges for different sizes or colors, subject to product availability.

To be eligible for an exchange, the item must meet the same conditions required for returns.

How to Start a Return

To initiate a return or exchange, please contact our customer support team with your order details. We’ll provide return instructions and guide you through the process.

Please include:

  • Order number

  • Full name

  • Reason for the return or exchange

  • Photos (if the item is damaged or incorrect)

Need Help?

If you have any questions about our Refund & Return Policy or need assistance with your order, please contact our customer support team.

Email: support@cbumsmerch.com

We aim to respond to all inquiries as quickly as possible and are committed to providing excellent customer service.